Delivery, returns & terms

Collection & delivery

When you buy online, you choose how to get your bike on the payment page.

• Self-collect (free). Your bike is ready at our showroom within 2 days of your order. Collect it during opening hours: daily, 12:30pm – 6pm (Saturdays from 12pm), at AZ @ Paya Lebar, 140 Paya Lebar Road, #07-17, Singapore 409015. WhatsApp us before you come.
• Island-wide delivery by Lalamove van (S$40). We send your bike within 2 days of your order. We’ll contact you on the number you gave to arrange a time, and someone needs to be there to receive it.
• Shipping overseas. Where a bike or listing has a shipping add-on (for example, Shipping to Japan on the Leggero T7C), tick it in your cart. The shipping is then in the price, and you give your address abroad on the payment page. Message us for the delivery time.

We deliver within Singapore, and overseas where there’s a shipping add-on. If anything looks wrong when your bike arrives, WhatsApp us straight away with photos.

Returns & refunds

All sales are final. We don’t accept returns or give refunds if you change your mind, unless this page says otherwise.

If your bike is sold out. Our stock is shared between the showroom, Carousell and this website, so a bike can occasionally sell out just as you pay for it. If that happens, we refund you in full, including any delivery fee. The refund goes back to the card or account you paid with; card refunds usually take 5–10 business days to show.

Faulty bikes. None of this affects your rights under Singapore law, including the Lemon Law (Consumer Protection (Fair Trading) Act), if a bike is faulty when you receive it.

Warranty

New bikes come with the supplier’s warranty. The terms are set by each brand and vary by model, so ask us about yours before you buy.

If something goes wrong, WhatsApp us or bring the bike to the showroom and we’ll handle the claim with the supplier for you. Keep your receipt as proof of purchase.

Paying online

• Prices are in Singapore dollars. We’re not GST-registered, so no GST is added: you pay the price shown, plus delivery if you choose it.
• Payments are handled by Stripe. You can pay by card, PayNow or the other options shown on the payment page. We never see or store your card details.
• Your order is confirmed as soon as your payment goes through, and you’ll get a receipt by email.
• Our prices can change, but you always pay the price shown when you ordered.

Your details

When you order online, we collect your name, email address, phone number and address, and your preferred date if you give one. We use them to arrange collection or delivery, to contact you about your order, and for our accounts.

We only share them with Stripe, to take your payment, and with Lalamove, or the courier that ships it abroad (your name, phone number and address), to deliver your bike. We never sell your details. To see, correct or delete them, email jackbikesg@gmail.com.

Who you’re buying from

Jackbikesg (Commonwealth) Pte. Ltd.
AZ @ Paya Lebar, 140 Paya Lebar Road, #07-17, Singapore 409015
+65 8968 3988 · jackbikesg@gmail.com

Last updated 22 October 2026.